SHIPPING

 

After you place your order, you will receive an email with a projected production and shipment date. Then, when the photo ships, you will receive another email with a tracking number and more detailed information about the shipper and how to get in touch with them to coordinate delivery if it is a large piece.

Please see below for the answer to many common shipping questions. If you need more information, please give us a ring at +1-310-853-3564 or email art@pacificcoast.gallery

 

 

SHIPPING AND DELIVERY FAQ

 

Q: How much is shipping?

Shipping varies based on size, and it is noted on each photo when you check out. It can be found in the detailed description area of each individual photo page.

 

Q: Do you ship worldwide?

Yes - We regularly ship all over the world. Please note that we are not able to ship to countries under trade sanctions with the US where we are based.

 

Q: How do I find out when my photo will ship?

After you place your order, you will receive an email with a projected production and shipment date. Then, when the photo ships, you will receive another email with a tracking number and more detailed information about the shipper and how to get in touch with them to coordinate delivery if it is a large piece.

 

Q: How long does it take to receive my photo?

In the US, production for framed prints and acrylic facemounts typically takes around 3-4 weeks, depending on how busy we are with production at the time of ordering. This time frame is often longer in November and early December. Shipping takes roughly another week, so 4-5 weeks is typical from order to delivery for framed photos and acrylic facemounts. Unframed photos are much quicker and usually ship out within 1-2 weeks from when the order is placed.

 

Q: Do I have to pay duties for international shipments?

Yes - You will be responsible for the fees, taxes, duties and any other charges.

 

Q: Are the photos insured during shipping?

Yes - All photos are insured during shipment.

 

Q: Can I pick up my order at Pacific Coast Gallery in Manhattan Beach?

Yes - You can pick up all smaller sized images at the gallery in Manhattan Beach. Larger images must be shipped to your residence or business. We are able to credit back the shipping cost for any unframed photos picked up in the gallery. All framed pieces and acrylic facemounts still need to be shipped to the gallery and as such we still need to charge shipping for these. As such, most people find it more convenient to ship the photos straight to their residence or business.

 

Q: What happens if the photo is damaged during shipment?

If the photo is damaged during shipment, please note this with the driver at the time of delivery, and then take photos of the damage, including the crate or box, and report this to us at art@pacificcoast.gallery immediately so we an arrange a replacement photo. We have a short window to submit this to the shipping company, so it is important that you contact us with any damage claims within 48 hours of shipment. After this, we can not honor a request for a replacement. If the crate or box is severely damaged, please refuse shipment with the carrier.

 

Q: Is a signature required for delivery?

Yes - A signature will be required for delivery for all large photos. Smaller photos (e.g. 13x19 inch) will not require a signature.



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